This is a page of frequently asked questions that we’ve been asked over the years. While we try our best to keep them updated, some may be outdated. If in doubt, just send us an email to confirm.

Is ordering from your website safe?

We have invested a lot of time and money implementing precautionary measures to ensure that all information is transmitted securely and kept private.

• Our web site is hosted in the safehaven of Sweden so that we operate under Swedish jurisdiction and Swedish laws. We share a close relationship with our hosting provider, and under no circumstances will any information be disclosed to any law agencies.
• Our domain is registered using a specialized anonymous domain registration service so that no personal identification was disclosed at the time of purchasing. Furthermore, they are a company registered in the republic of Seychelles – yet another safehaven.
• Our web site is completely secured using SSL 128-bit encryption. Absolutely no information is transmitted in plaintext.
• We do not require account registration to place an order. The personal information you provide at the time of ordering is only used for package addressing.
• We ONLY accept payment via Bitcoin – an anonymous, decentralized digital cryptocurrency. Payments via Bitcoin are anonymous.
•  Our email provider is located in Sweden, and all server-stored email is entirely encrypted using passphrased private keys that only WE have access to – not even our email provider has the ability to read our email. All incoming email will be encrypted using our key, which means no emails will ever be stored as plaintext, only in a secure encrypted format

If you have any further questions or concerns regarding this matter, please contact us on info@austarlabugl.com

Are you guys for real?

We are the real deal. We are an established source and distributor of steroids. We have been in this industry for years, and have recently decided to broaden our market availability by offering these services online. We only ship domestically within Australia, and only source and distribute gear from reputable Australian labs. No bullshit – just quality gear, and quality service.

Where are you located?

Given the obvious risks this poses, we are unable to disclose any information about ourselves which could be used by law enforcement to identify who we are and where we operate from. All you need to know is that we are in Australia, meaning that your shipment is dispatched domestically – your gear won’t end up in the hands of a customs agent.

How long does it take to receive my order?

You will receive your order within 1-3 business days of placing your order.

I have not received my package yet, help!

Please email us at info@austarlabugl.com so that we can assist you with tracking your order. Please note that we can not be held responsible for any addressing issues. Your order is addressed EXACTLY to the person/address provided when placing your order. If there was an error with the provided address, there’s not much we can do.

I’ve received my package, but it is damaged.

Unfortunately we can not be held responsible for items damaged during transit. All items are in an undamaged condition when leaving our location, and are packaged tightly and securely to ensure safe passage to their destination. We are unable to provide any insurances or replacements on packages should they be damaged by the postal service. Having said that, we are yet to receive a complaint of unusable goods. However this doesn’t change the fact that this can still be a possibility, and need to note this as a risk that you will need to take into account when making your purchase.

I have more questions, how can I contact you?

If you have a question not covered by this FAQ, send us an email: info@austarlabugl.com